Retention & growth systems
Most local businesses spend on ads while quietly losing the customers they already have. I build the systems that keep them — automated re-engagement, win-back campaigns, and follow-up that runs while you work.
Most of that growth wasn't new leads. It was keeping the members already walking through the door.
What I build
No account managers, no handoffs. The person who scopes it is the person who builds it and watches the numbers.
Re-engagement and win-back flows that catch customers before they churn and pull back the ones who already drifted.
CRM, email/SMS sequences, and booking automation so no inquiry slips through and every lead gets worked.
Fast sites and local search presence that make you the obvious choice when someone nearby is ready to buy.
Targeted local campaigns built on top of a retention system — so the spend compounds instead of leaking out.
Custom automations that handle the repetitive work — intake, handoffs, reminders — without adding headcount.
Most agencies hand you pieces. I wire ads, CRM, follow-up, and reporting into one system that runs together.
The specialty
Studios are where this system was proven. They live or die on retention — a member who quits in month three costs more than ten who never signed up. So I learned the churn math, the intro-offer mechanics, and the member journey cold.
That's the deep end. If your business runs on repeat customers and word of mouth — a gym, a clinic, a service company, a local shop — the same systems move the same numbers. The studio work just made me sharp at it.
Start here
Tell me what you run and where the leaks feel like they are. I'll record a short walkthrough of what I'd fix first — specific, not a sales pitch. No call required to get it.